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Owned and operated by Prime Performance Living, our team is ready to answer questions about simulators, recovery gear, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have questions about a shipment in transit, send us a message and we will look into it right away.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your space or setup, please review our Return Policy page for complete details on how to start the process.
Can I exchange an item for a different model?
Exchanges are handled on a case-by-case basis depending on the product category. Contact our team with your order number and the model you are interested in, and we will walk you through the options.
How do I choose the right golf simulator or recovery device?
Room dimensions, ceiling height, and your training goals all factor into the best setup. Our team can help you compare launch monitors, simulator packages, saunas, cold plunges, and massage chairs so you find the right match for your space.
Do you offer installation guidance for large equipment?
Many of our products, including golf simulators, saunas, and smith machines, come with detailed setup instructions. If you need additional guidance, our support team is happy to help you plan your installation before and after purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Expect a thoughtful reply from our team within 24 hours on every inquiry.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Not the right fit for your space? Our 30-Day Returns policy has you covered, backed by our Return Policy.
